Terms and Conditions for Man with Van Kensington
These Terms and Conditions set out the basis on which Man with Van Kensington provides removal, transport, collection, delivery, and related moving services within the United Kingdom. By making a booking, confirming a quotation, or allowing our team to begin work, the customer agrees to be bound by these terms. Please read them carefully before placing an order for any man with van Kensington service, as they govern the relationship between the customer and the provider for the duration of the assignment.
In these terms, “we”, “us”, and “our” refer to the service provider operating the Kensington man and van service, and “you” or “customer” refers to the person, business, or organisation requesting the service. These terms apply to all jobs unless we have agreed otherwise in writing. If any part of a booking is arranged by email, telephone, text message, or online form, it is still subject to these Terms and Conditions.
The purpose of this document is to provide a clear legal framework for our man and van in Kensington services while keeping the rules practical and transparent. Nothing in these terms affects your statutory rights as a consumer under UK law. If a separate written agreement is made for a specific job, that agreement will take priority only to the extent that it clearly states different terms.
1. Booking Process
All bookings are subject to availability and are only confirmed once we have accepted the request. A booking may be made through the channels we specify from time to time, and the customer must provide accurate and complete information about the move or transport task. This includes the collection and delivery addresses, access conditions, item descriptions, number of floors, parking arrangements, dates, times, and any special handling requirements. For a Kensington man with van booking, incomplete or inaccurate details may lead to delays, amended pricing, or cancellation of the job.
Any quotation provided is normally based on the information supplied at the time of enquiry. If the actual service differs from the description given, we may revise the price to reflect additional labour, waiting time, vehicle size, fuel, parking charges, congestion charges, stairs, long carries, or any other reasonable cost linked to the work. Quotations are usually valid for a limited period only and may be withdrawn before acceptance. A quote does not create a binding booking until we confirm it.
We reserve the right to refuse a booking where the job appears unsafe, unlawful, unsuitable for the vehicle or staffing available, or beyond the scope of our service. If items are discovered to be heavier, larger, more numerous, more fragile, or more hazardous than disclosed, we may decline to proceed or may adjust the service and the charge accordingly. We may also refuse a booking if access is impossible or if there is a significant risk of damage to property, vehicles, or persons.
2. Service Standards and Customer Responsibilities
The customer must ensure that the property, goods, and access routes are ready at the agreed time. This includes arranging parking where needed, securing permits if required, safeguarding pets and children, and protecting any delicate surfaces or fixtures that may need special attention. If the customer asks us to move items that are not adequately packaged, we may do so at the customer’s risk and without liability for damage arising from poor packing.
At the point of collection, the customer or an authorised representative should be present to confirm the items to be moved. If nobody is available, we may follow instructions previously given in writing, but we are not responsible for disputes about which items were included unless they were clearly identified in the booking. We may request identification or written authority where appropriate, especially if goods appear to belong to a third party or if there is any concern about ownership or authority.
The customer is responsible for ensuring that all goods handed over for transport are lawful to possess, carry, and deliver. We do not accept responsibility for verifying title, licensing, or regulatory compliance in relation to customer goods unless specifically agreed. If a customer provides misleading instructions, fails to disclose risks, or asks us to act in a way that breaches law or regulation, we may cancel or suspend the service immediately. In such cases, the customer may remain liable for reasonable costs already incurred.
3. Payments
Unless otherwise agreed, payment is due in accordance with the quotation, invoice, or booking confirmation issued for the job. We may require a deposit or full payment in advance to secure a date, especially for larger or time-sensitive assignments. For a man with van Kensington booking, the customer agrees to pay the quoted amount plus any agreed extras, including parking, congestion, waiting, additional labour, or disposal charges, where applicable.
Payments must be made using the methods we accept at the time of booking. If payment is due on completion, it must be made immediately when the job ends unless we have agreed credit terms in writing. We may withhold delivery or completion of the service until payment has been made in full. Any invoice not paid on time may attract late payment charges and recovery costs permitted by law.
Where the work extends beyond the booked scope, we may issue an updated price estimate or additional charge. This may happen if there are access problems, extra stops, stairs not disclosed in advance, or a significant increase in the number of items. The customer authorises us to charge for such changes when reasonably necessary for the completion of the service. A dispute over a small part of the invoice does not relieve the customer from paying the undisputed balance.
4. Cancellations and Changes
The customer may cancel or amend a booking, but the timing of the change may affect charges. If notice is given sufficiently in advance, no cancellation fee may apply, although any non-refundable deposit or costs already incurred may still be retained. If the cancellation occurs close to the scheduled time, or after our team or vehicle has been dispatched, the customer may be required to pay a reasonable cancellation fee based on loss of time, staffing, and vehicle allocation.
We may cancel or reschedule a booking due to circumstances beyond our control, including severe weather, road closures, accidents, vehicle failure, staff illness, or events that make it unsafe or impractical to proceed. If this happens, we will aim to offer an alternative date or time. Our liability for cancellation in such circumstances is limited to refunding any payment made for services not provided, except where the law requires otherwise.
Changes to the move date, collection point, delivery point, item list, or service scope should be requested as early as possible. We will try to accommodate reasonable changes, but availability cannot be guaranteed. If changes materially alter the nature or cost of the job, we may treat the original booking as cancelled and quote again under the revised details. Any man and van in Kensington arrangement that changes significantly may therefore be subject to new pricing and scheduling.
5. Liability and Limitations
We will take reasonable care when handling, loading, transporting, and unloading goods. However, our liability is limited to loss or damage caused by our proven negligence, breach of contract, or failure to use reasonable care and skill. We are not responsible for damage that arises from pre-existing defects, inadequate packing, poor assembly, unstable stacking, or the inherent fragility of the item being moved. Customers should notify us in advance of especially delicate, antique, valuable, or irreplaceable items.
To the fullest extent permitted by law, we do not accept responsibility for indirect or consequential losses, including loss of profit, loss of business, missed deadlines, or emotional distress caused by delays or service disruption. We do not provide a guarantee that collection or delivery will take place at an exact minute unless a specific time-critical service has been expressly agreed in writing. Any estimates of duration or arrival time are approximate only.
If we are found liable for loss or damage, our responsibility will generally be limited to the lower of the repair cost, replacement value, or the amount paid for the affected service, unless a different limit is required by law or separately agreed in writing. Customers are encouraged to maintain their own insurance for goods in transit, as our standard service does not replace personal or commercial insurance arrangements.
6. Waste, Disposal, and Regulatory Compliance
If the service includes removal of unwanted items, rubbish, or recyclable materials, the customer must accurately describe the waste in advance. We will only handle waste in accordance with applicable UK environmental laws, carrier obligations, and disposal rules. We do not agree to remove anything that is hazardous, restricted, illegal, contaminated, or likely to require specialist licensing unless we have confirmed in writing that we are authorised to do so. This includes, without limitation, asbestos, chemicals, medical waste, gas cylinders, tyres, batteries, and other controlled items.
The customer warrants that any waste presented for collection has been lawfully owned or discarded and that the customer has the right to authorise its removal. Where required, the customer must separate recyclable, reusable, and general waste in line with relevant regulations or site requirements. If an item is later found to contain prohibited material or to require special handling, we may stop work immediately and charge for any time or resources already used. Any Kensington man with van disposal service is strictly subject to compliance with waste transfer and environmental duties.
We may require the customer to confirm in writing the nature and origin of waste before collection. If we believe an item may breach the law or create environmental risk, we may refuse to transport or dispose of it. The customer remains responsible for ensuring that all waste is accurately declared, properly packaged where necessary, and handed over only where lawful. We reserve the right to report suspected unlawful waste activity to the appropriate authorities where required or permitted by law.
7. Risk, Title, and Delivery
Risk in the goods normally passes to us when we take possession for loading and passes back to the customer on delivery or placement at the agreed location, subject to any contrary legal requirement. Title to the goods remains with the customer or lawful owner at all times. We do not claim ownership of transported items and will not knowingly assist with the removal or delivery of property without proper authority. If there is a dispute over ownership, we may suspend the job until the matter is resolved.
Delivery is complete when items have been unloaded at the agreed destination, or when they have been placed where instructed by the customer or an authorised person. If the customer requests a drop-off at a specific room, floor, or area, this must be feasible and safe. We are not obliged to move items through narrow access, unsafe stairways, or locations that could cause injury or damage. Where access is not safe, delivery may be completed to the nearest reasonable point.
If the customer or recipient is unavailable at the destination, we may store the goods temporarily in the vehicle, return them to the collection point, or place them in a safe alternative location if permitted by the circumstances and the law. Additional costs arising from failed delivery, re-delivery, storage, or return travel may be charged to the customer. We will take reasonable steps to follow instructions, but we are not liable for losses caused by the absence of a recipient or by unclear delivery directions.
8. Insurance and Force Majeure
We maintain such insurance cover as is customary and reasonable for a service of this nature, but the scope of cover may be limited by exclusions, excesses, and conditions set by the insurer. Customers should not assume that every item is fully insured at its full market value unless this has been confirmed in writing. High-value items should be declared before the move so that appropriate arrangements can be discussed, including additional cover where available.
We are not liable for failure to perform our obligations where the failure is caused by events beyond our reasonable control. These may include extreme weather, flooding, fire, strikes, civil disturbance, road traffic incidents, acts of public authority, epidemic restrictions, or widespread infrastructure failure. If a force majeure event occurs, we may suspend, delay, or cancel the affected booking without liability for indirect loss, provided we act reasonably and in good faith.
Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. If any provision is found unenforceable, the remaining provisions will continue in effect. This ensures the agreement remains workable for both parties while preserving the legal integrity of the man with van Kensington service.
9. Governing Law and General Provisions
These Terms and Conditions and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, unless mandatory consumer law gives the customer the right to bring proceedings elsewhere. If you are booking a Man with Van Kensington service from outside the UK, you remain responsible for ensuring that your request complies with the applicable laws in your location as well as in the UK.
We may update these terms from time to time to reflect changes in law, regulation, operational practice, or service structure. The version in force at the time of booking will usually apply to that booking, unless a later version has been clearly accepted by both parties. Any failure by us to enforce a term on one occasion does not mean that term is waived for future bookings. Headings are for convenience only and do not affect interpretation.
If a dispute arises, both parties should first try to resolve the matter informally and in good faith. If resolution cannot be reached, the matter may be referred to the relevant court or alternative procedure permitted by law. By using our man and van in Kensington service, the customer confirms acceptance of these terms, understanding that they are intended to create a fair, lawful, and practical basis for the provision of moving and transport services across the UK.