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Terms and Conditions
Man with Van Kensington Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Kensington provides removal, transport and associated services. By placing a booking, you agree that you have read, understood and accept these Terms and Conditions on your own behalf and on behalf of any other person or business for whom you are acting.
If you do not agree with any part of these Terms and Conditions, you must not use our services.
1. Definitions
In these Terms and Conditions the following words have the meanings set out below.
Client means the individual, company or organisation that requests or accepts services from Man with Van Kensington.
Services means any removal, man and van, loading, unloading, packing, unpacking, transport, waste removal or related services provided by us.
Vehicle means any van or other vehicle used by us in the delivery of the services.
Goods means all items, effects, furniture, equipment, belongings and other property handled, transported or stored by us on your behalf.
Contract means the agreement between you and Man with Van Kensington, which is formed when we confirm your booking subject to these Terms and Conditions.
2. Scope of Services
We provide man and van and removal services, which may include collection, loading, transport, unloading, and where agreed in advance, packing or unpacking. The exact scope of services will be as set out in the written or verbal quotation and booking confirmation.
Unless expressly agreed in writing, our services do not include disconnection, reconnection, dismantling or reassembly of appliances, fixtures or fittings, nor do they include specialist lifting or installation services.
We reserve the right to refuse to move any item that in our reasonable opinion may pose a risk to health and safety, may damage the vehicle or other goods, or is illegal or prohibited under these Terms and Conditions.
3. Booking Process
3.1 Booking request
You may request a quotation or make a booking enquiry by providing accurate details of the collection and delivery addresses, access conditions, dates and times, the volume and nature of goods, and any special requirements.
3.2 Quotations
All quotations are based on the information you provide and our assessment of the services required. Quotations may be given as an hourly rate or a fixed price. Quotations are not binding until we confirm acceptance of your booking.
3.3 Formation of contract
A contract is formed when we confirm your booking and you accept our quotation and these Terms and Conditions. Confirmation may be provided verbally or in writing. We may, at our discretion, decline any booking request.
3.4 Changes to booking
If you wish to change the date, time, addresses, access details or the nature or volume of goods, you must inform us as soon as possible. We will endeavour to accommodate changes but cannot guarantee availability. Changes may result in a revised quotation and additional charges.
4. Access, Parking and Client Responsibilities
4.1 Access
You are responsible for ensuring that there is adequate access to the collection and delivery locations, including suitable entrances, stairways, lifts and corridors. You must inform us in advance of any restricted access, low ceilings, narrow staircases, parking restrictions or similar issues.
4.2 Parking
You are responsible for arranging any necessary parking permissions or permits for our vehicles at both collection and delivery addresses. Any parking fines, penalties or charges incurred as a result of inadequate or incorrect arrangements will be added to your invoice and are payable by you.
4.3 Preparation of goods
You must ensure that all goods are properly packed, secured and ready for transport unless packing services have been agreed separately. Fragile or high value items should be clearly labelled and, where appropriate, packed with suitable protection.
4.4 Presence during service
You or your authorised representative must be present at the collection and delivery locations for the duration of the service to provide access, instructions and to check the premises and goods on completion. If no one is present, we may unload goods at the nearest safe location, return them to our base or another suitable location, and additional charges may apply.
5. Payments and Charges
5.1 Rates and pricing
Our charges may be calculated on an hourly basis or as a fixed fee. Hourly rates are charged from the time the vehicle and crew arrive at the agreed collection address until completion of unloading or the agreed end time, subject to any minimum charge specified in the quotation.
5.2 Deposits
We may require a deposit to secure your booking. The amount and due date of any deposit will be stated at the time of booking. Deposits are applied to the final invoice and may be non refundable in accordance with the cancellation terms set out below.
5.3 Payment terms
Unless otherwise agreed in advance in writing, payment is due immediately upon completion of the service. We may require payment in full before the vehicle is unloaded. For business clients with approved accounts, payment terms will be as agreed separately, subject to credit checks.
5.4 Late payment
If payment is not received by the due date, we may charge interest on the overdue amount at the statutory rate applicable under UK law until payment is made in full. We also reserve the right to recover reasonable costs of debt recovery.
5.5 Additional charges
Additional charges may apply where:
There are delays beyond our control, including waiting time at collection or delivery.
There are extra items or greater volume than originally quoted.
There is difficult access requiring extra labour or time.
We are asked to undertake additional services not included in the original quotation.
We incur tolls, congestion charges, parking fees or penalties in the performance of the services.
6. Cancellations and Postponements
6.1 Cancellation by client
If you need to cancel or postpone your booking, you must notify us as soon as possible. The following cancellation charges may apply:
More than 7 days before the scheduled service date, any deposit paid may be refunded at our discretion, less any reasonable administrative costs.
Between 7 days and 48 hours before the scheduled service date, we may retain part or all of the deposit.
Less than 48 hours before the scheduled service time, we may charge up to 100 percent of the quoted price.
6.2 Cancellation by us
We may cancel or postpone the service due to circumstances outside our reasonable control, including severe weather, vehicle breakdown, accidents, illness, safety concerns or legal restrictions. In such cases, we will notify you as soon as reasonably practicable and will offer an alternative date or a refund of any deposit paid. We shall not be liable for any consequential loss arising from such cancellation.
7. Client Warranties and Prohibited Items
7.1 Client warranties
You warrant that:
You are the owner of the goods or have full authority from the owner to enter into this contract.
The goods do not include any items prohibited under these Terms and Conditions.
All information provided to us is accurate, complete and not misleading.
7.2 Prohibited or restricted items
We do not accept for transport or handling:
Illegal goods, stolen items or items obtained unlawfully.
Explosives, firearms, ammunition, flammable substances, chemicals or other hazardous materials.
Perishable goods requiring refrigeration or special storage conditions.
Animals, plants, live organisms or human remains.
Valuables such as jewellery, cash, important documents, antiques, art or items of exceptional value unless agreed in writing in advance.
If any prohibited or restricted items are transported without our knowledge, we shall have no liability for loss or damage and you will indemnify us against any claims, fines or costs arising from such items.
8. Liability and Limitations
8.1 Our duty of care
We will use reasonable care and skill in providing the services and handling your goods. However, our liability is subject to the exclusions and limitations set out in these Terms and Conditions.
8.2 Exclusions of liability
We shall not be liable for:
Loss or damage arising from your failure to pack goods properly, unless we have provided packing services.
Loss or damage to fragile or delicate items, including but not limited to glass, mirrors, china, pottery, electrical equipment or artwork, unless we have been specifically notified in advance and have agreed to move them on that basis.
Loss or damage arising from fair wear and tear, atmospheric or climatic conditions, inherent defects or natural deterioration.
Loss of profits, loss of income, loss of use, loss of opportunity, or any indirect or consequential loss.
8.3 Limits of liability
To the extent permitted by law, our total liability for loss of or damage to goods, whether arising from negligence, breach of contract or otherwise, shall not exceed a reasonable cost of repair or replacement of the specific item, and shall in any event be limited to a maximum aggregate amount per job, as notified in our quotation or otherwise in writing.
8.4 Notification of loss or damage
You must inspect the goods and premises on completion of the service. Any visible loss or damage must be reported to the crew before they leave the delivery address and noted at that time. Any concealed loss or damage must be reported to us in writing as soon as reasonably practicable and in any event within 7 days of the service date. We may not be liable for any loss or damage reported outside this period.
8.5 Client liability
You shall be liable for any loss, damage, injury or expense suffered by us, our staff or third parties arising from your breach of these Terms and Conditions, your negligence, or the presence of defective or unsafe property or equipment at the premises.
9. Waste Regulations and Disposal
9.1 Waste removal services
Where we agree to remove waste, unwanted items or rubbish as part of the services, we will do so in accordance with applicable waste management and environmental regulations.
9.2 Client responsibilities
You are responsible for accurately describing the nature of the waste and confirming that it does not include hazardous, clinical, chemical or prohibited materials. If such materials are present without our prior agreement, we may refuse to remove them and additional charges may apply for any time wasted or costs incurred.
9.3 Lawful disposal
We will use licensed facilities or lawful methods for the disposal or recycling of waste items. Title to items designated as waste passes to us at the point of collection, unless otherwise agreed. We reserve the right to recycle, reuse or dispose of such items at our discretion, subject to relevant regulations.
10. Insurance
We maintain appropriate insurance cover for our vehicles and public liability in the course of providing removal services. This insurance is subject to the policy terms, conditions and exclusions. You are encouraged to arrange your own additional insurance for high value or sensitive items, or where you require cover beyond the limits set out in these Terms and Conditions.
11. Delays and Events Beyond Our Control
We shall not be liable for any delay in performing, or failure to perform, any of our obligations where such delay or failure results from events, circumstances or causes beyond our reasonable control. These may include but are not limited to traffic congestion, road closures, accidents, severe weather, breakdowns, strikes, public events or restrictions imposed by authorities.
Where a delay occurs, we will use reasonable endeavours to complete the services as soon as practicable. Additional waiting time charges may apply where delays are caused by factors within your control.
12. Complaints and Disputes
If you are dissatisfied with any aspect of our service, you should raise the issue with the crew at the time so that we have an opportunity to address it. If the matter is not resolved, you should contact us as soon as possible with full details of your complaint.
We will investigate any complaint fairly and promptly and will aim to reach a resolution with you. Nothing in this section affects your statutory rights.
13. Data Protection and Privacy
We will collect and use personal information provided by you for the purposes of providing our services, administering your booking, taking payment and for related customer service purposes. We will handle your information in accordance with applicable data protection legislation and will not sell your personal data to third parties.
14. Variation and Severability
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us. Any variation to these Terms and Conditions will only be effective if agreed in writing by us.
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.
15. Governing Law and Jurisdiction
These Terms and Conditions and any dispute, claim or obligation arising out of or in connection with them, or with the provision of our removal and man and van services, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
By making a booking with Man with Van Kensington, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.

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